The differentiator

The people doing the work don't work for you.

Across renewables O&M and critical facilities, most field work is subcontracted, and every maintenance system on the market was designed for employees.

Why it fails

What stands between a subcontractor and a completed record

Per-seat licensing. App installation. Account creation. Onboarding. For a crew that might do three jobs for you this year.

The predictable result: the work happens, and the record doesn't. Then it comes back as photos in a chat thread, and someone re-keys what they can into a spreadsheet.

You end up paying per login for a system whose value depends on people who will never log in.

Work order › WO-8841 › Assign
Delegation chain
Meridian Renewables Fund
Asset owner · receives the evidence
Northvale O&M
You · contracted for O&M
Halden Electrical Services SUB
Assigned 02 Aug · certification valid to 11/26
M. Okafor SUB-2
Delegated by Halden · completed 05 Aug · 6 photos
You find out who actually turned the wrench, not just who sent the invoice.

Interface mockup — representative data, not a customer record.

How Facterra works instead

How delegated work stays on the record

They work in Facterra, not in your inbox

Assign work to a service provider with the scope, the evidence you need back and the deadline attached. They open a link, with no licence, no app and no account.

They can delegate again and you still see it

Your provider can pass the job to their own subcontractor, and the chain stays visible to you. The record shows which firm was engaged, who they passed it to, and who physically attended.

Everyone sees only their own work

Access scoped to the site, the assets and the jobs they were given. Your HVAC contractor sees the chillers they service, not your plant. Your asset owners see their portfolio, not each other's.

Certificates checked before the gate

An expired qualification, a missing induction or an invalid permit stops the job being assigned. The check happens up front rather than when somebody notices in an audit.

Evidence comes back structured

Readings, photos, signatures and test certificates land against the asset, in your record, so the audit pack and the warranty claim assemble themselves.

You can finally compare providers

Cost, response time, rework rate and first-time-fix per provider, per asset class, because it all landed on the equipment instead of in a PDF.

The flow

The five steps, with no onboarding in any of them

01 · Assign
Raise the work order against the asset. Attach the scope, the checklist, the evidence required and the deadline. Certification is validated at this point.
02 · Send
A link goes out by SMS or email. It opens on any phone. Nothing to install, nothing to sign up for.
03 · Execute
They see the asset, its service history, the documentation and the checklist, then do the job against it.
04 · Capture
Photos, readings, timestamps and signature, captured at the point of work, on the phone the technician already carries, with nothing to install.
05 · Prove
The record lands against the asset in your system, permanently. The evidence pack builds itself from there.
facterra.app/wo/8841-k2f9
Work order · WO-8841
Quarterly inverter service
INV-B02-014 · Redland Creek I
3 of 4 completeStarted 13:48
Visual inspection — enclosure, seals, cable entries14:02
Torque check on DC terminations14:09 · 12 readings
Clean filters, record differential pressure14:17 · ΔP 0.4 kPa
Thermal scan — record hotspots
14:02
14:17
Complete & sign off
No login required · no app install
What that changes

What changes once the evidence arrives with the work

Nothing to chase

Evidence arrives with the completion instead of being requested afterwards.

You can see the quality of the work

You can see what was actually checked, not just that someone marked it done.

Disputes have an answer

Timestamps, photos and sign-off sit against the asset, dated the day the work happened.

Cost stops tracking headcount

Your licence cost doesn't grow with the size of your subcontractor network.

Common questions

Questions about subcontracted work

How do you get subcontractors to use your maintenance system?

You don't. Asking a subcontractor to adopt your CMMS fails for two reasons: they work for several clients and won't learn a different system for each, and per-seat licensing makes it expensive to give them access at all.

The approach that works is removing the requirement. The subcontractor gets a link, completes the work order in a browser on their own phone, and never creates an account or installs anything.

Does a subcontractor need a licence or a paid seat?

No. We licence the platform, not the seat, so the size of your contractor network doesn't change what you pay. That matters because contractor networks are volatile — firms added for one job and dropped after it — and per-seat pricing makes that churn expensive to administer.

What happens when a subcontractor subcontracts the work again?

Multi-tier delegation is recorded rather than hidden. You see which firm was engaged, which firm they passed the work to, and who physically attended the site and signed for the job. Without that chain, the record says a job was completed but can't say who actually did it — which is exactly where audit evidence fails.

How are contractor certifications and competencies checked?

Before work begins, not audited afterwards. If a qualification has expired or is missing for the task, the work order doesn't proceed. That turns compliance from a retrospective document-chase into a precondition of the job.

What if the site has no mobile signal?

The record is created at the moment of the work rather than reconstructed from memory hours later. Offline capture — readings, photographs and signatures stored on the device and synced when the technician regains connectivity — is in active development and not yet shipped. We'd rather tell you that now than at go-live.

Does this sound like your operation?

If a meaningful share of your field work is done by people who don't work for you, we should talk. Twenty minutes, no demo required.