Customer Portals

Manage your Customer Portals

Deliver eCommerce, IoT & other remote services to your machinery customers

Grow installed-base
services with better
Asset Relationship Management

Features used:

  • Create a single data hub bringing together engineering & ERP data.
  • Enable all service teams access to machine documents, parts lists, drawings and service know-how.

Offer customer-self
service facilities

Features used:

  • Equipment documentation including manuals.
  • Wiring diagrams, SOP checklists.
  • Publish safety and recall warnings as and when necessary.

Automation of

Features used:

  • Maintain and publish updated parts lists for all active assets in the installed base.
  • Include 3D diagrams and photos to enable customers to order parts 24-7-365.
  • Maintain customer specific pricing and discounts to automate quote generation & order intake.
  • Up to 75% reduction of order handling costs of spare parts.

Remote monitoring &
predictive maintenance

Features used:

  • Easily build and deliver remote monitoring services to customers.
  • Offer advanced predictive analytics to assure higher availability and on-time service.

Performance dashboards
for fully managed
industrial services

Features used:

  • Offer customers a real-time view of how their facility and equipment are performing.
  • Convey performance of key contractual KPI's whether it is OEE, Availability, Energy savings, labour utilization or other operational metrics.
  • Connect Facterra to multiple IoT platforms, ERP systems or SCADA and MES systems to create a single asset-performance hub.

as a Service

Features used:

  • Offer advanced services including performance-based contracts.
  • Track and report production- asset-availability- based metrics to customers as well as service execution teams.
  • Schedule field service interventions and spare part replacements based on real-time asset performance and asset-health data.

How Facterra helps?

Manage maintenance

Manage preventive maintenance from any device thanks to Facterra cMMS

Report tasks

Technicians and production managers can easily report tasks that need to be addressed through work requests directly from the landing page

Manage tasks easily

Checkboxes make signalling and listing tasks much easier

Save time

Saving time thanks to a tool that makes collaboration between teams much more fluid thanks to the Kanban listing all the maintenance activities of the company.

Manage activities

Easy scheduling and closing of maintenance activities

Analyse performance

Easy analysis of the status evolution and performance of each equipment thanks to equipment analytics

Impact you get using Facterra


Higher asset availability

Improvement in maintenance performance (MTTR & MTBF)


Efficient MRO purchasing

Lower spare parts order process costs (up to €30 per purchase order)


Leaner parts inventory

Improvement in maintenance performance (MTTR & MTBF)


Time saved on audits

Simplified compliance with an easily searchable, digital audit trail.

Prairie Aquatech

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